Returns and Refunds

Returns

We want to ensure you are completely satisfied with your purchase from Wrangler.

If for any reason you are not happy with your order, you may return any unused items within 30 days from the delivery date. Before sending products back to us, please confirm that all of the following conditions are met:

  • The product you want to return is eligible for return:
    • Log in to “My Account,” click on “My Orders,” then select “Return.” Your request will be sent to our Customer Care team, who will contact you shortly.
    • If you cannot access your account or need help, please contact Customer Support within 30 days of delivery.
    • The product must be unused, unworn, unwashed, and in the same condition as when received, complying with the inspection criteria described below.
    • All disposable seals must be intact and attached.
    • All parts and accessories must be included.
    • The item must be returned in its original packaging.
    • Returns must be shipped to our fulfillment center within 30 days of delivery.
    • Products from the same order must be returned together in one shipment.
    • Returns must be sent from the country where the item was originally delivered.

If these conditions are satisfied, we will refund the product’s value, including sales tax, minus any original shipping fees. Returns that do not meet these criteria will not be accepted and will be returned to you in the condition received at our fulfillment center.

Exclusions

Sales of beachwear, underwear, and face masks are final and cannot be returned. Other non-returnable items will be clearly indicated on their product pages.

Compliance Checks for Returned Products

Returned items must be in new, unused condition with all tags, protective materials, and accessories intact. We reserve the right to refuse returns or issue partial refunds if the product shows signs of use, wear, or alteration.

Returns may be declined or partially refunded if:

  • The item has been worn, used, damaged, or washed.
  • Identification tags or disposable seals are missing.
  • Essential packaging (such as dust bags) is missing.

You will be notified if your return is declined for these reasons.

Note: These conditions do not apply to defective or damaged products.

Defective Products

Most products carry a one-year parts and labor warranty. Please consult your product documentation or contact us for more details. If your product is defective upon arrival, notify us within 2 days of delivery. For defects found after 2 days, please contact the manufacturer directly. Manufacturer contact information is included with the product documentation. Usually, one service call is required for diagnosis.

Damaged Products

All shipments are fully insured. Products damaged during shipping qualify for a free exchange. Please inspect your package upon delivery. If damaged, you may refuse the delivery and inform the carrier of the damage. If possible, take photos and send them to us to assist with your replacement.

Before returning any product, please contact us at [email protected] to request a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked on the outside of the returned package. Wrangler reserves the right to reject returns without a valid RMA or unsolicited shipments.

Product Warranties

All products are covered only by the manufacturer’s warranty. No other warranties are expressed or implied. For warranty service, please contact the nearest authorized service center listed in your product documentation or as directed by the manufacturer.

Refunds

What are my refund options?

Refunds will be issued to the original payment method, minus any applicable restocking fees per our Return Policy.

When will I receive my refund?

Refunds are made to the same payment method used for your order. They typically process within 3-5 business days after cancellation or return approval, but timing may vary depending on your bank and payment provider.

  • Store credit refunds are applied within 1 business day after we confirm receipt of your return.
  • Credit card refunds begin after return confirmation and may take 3–5 business days for banks to process, sometimes up to 14 days in total.
  • Other payment methods may require up to 2 weeks to fully process refunds.

If you do not see your refund, please contact your bank or payment provider.

Can my refund be issued to a different card if my original card was canceled, lost, expired, or stolen?

Refunds can only be sent to the original payment method. We cannot process refunds to a different card, account, or payment method. If your original card is inactive, please contact your card issuer for assistance with receiving the refund.

If you have any questions or need assistance with a return, please contact us at [email protected].