Frequently Asked Questions
Is Your Website Secure?
Definitely. Wrangler uses advanced security measures to ensure your personal data remains protected. You’ll find security indicators clearly displayed during checkout.
Check for “https” at the start of the web address—the “s” signifies a secure connection. You may also see a padlock icon near the address bar or in a corner of your browser, confirming the page is secure. In addition, a Verisign seal appears at the bottom of the page; clicking it will verify our site's security credentials with Verisign.
Do You Sell or Share My Information?
Wrangler does not rent or sell your personal details, including your name, email, phone number, or mailing address. Please review our privacy policy for more details.
What Forms of Payment Are Accepted?
We offer several convenient payment methods. You can use major credit cards like Visa, MasterCard, Discover, and American Express. PayPal is also accepted. Please note that we do not take cash, checks, or COD orders.
Will I Get an Order and Shipping Confirmation?
Absolutely! After placing your order, you'll get a confirmation email with all the details. When your order ships, you’ll receive another email that includes tracking links so you can follow your delivery in real time.
When Will My Order Be Shipped?
We aim to ship promptly! Most orders leave our Portland facility within two business days. Estimated processing times for specific items can be found on the product pages. Some products ship from alternate locations and may arrive separately, with extended processing times and without expedited shipping options.
Do You Collect Sales Tax?
Wrangler, located at 7125 NE Emerson St, Portland, United States, collects sales tax as required by law based on your shipping ZIP code. Some states may also apply taxes to shipping or gift wrapping. Applicable taxes will appear at checkout. Keep in mind that tax rates can change over time.
Can I Check My Order Status Online?
Yes, you can check your order status anytime on our website. Click here to Track Your Order. Tracking information will also be sent once your order is shipped.
How Can I Reach Customer Service?
If you need assistance, feel free to email us at [email protected] or call 13956945021. We’re available Monday through Friday, 9 AM to 5 PM EST.
What Is Your Return Policy?
Your satisfaction matters to us. If you're not happy with your purchase, you may return unused items within 30 days of receiving them. See our Return Policy for detailed instructions.
Can I Update My Shipping Address After Ordering?
If you need to modify your shipping address, please reach out to our support team right away. If your order hasn’t been processed yet, we’ll try to make the change. Once it ships, the address cannot be altered.
What Should I Do If My Item Is Damaged or Defective?
Should you receive a product that is damaged or faulty, please contact us within 2 days of delivery. We’ll arrange a refund or replacement. Be sure to hold on to the packaging and item for review.
Do You Offer International Shipping?
Currently, Wrangler only ships to addresses in the U.S., U.S. Territories, and APO/FPO/DPO locations. We do not offer international shipping at this time.
How Can I Track My Delivery?
Once your order has shipped, we’ll send you an email with tracking information. You can also view tracking updates anytime by logging into the My Account section of our website.
What If I Miss the Delivery?
If you're not available when your order arrives, the carrier will leave instructions for redelivery or where to collect your package. Please follow their guidance or contact the carrier for help.
Is Gift Wrapping Available?
Yes, we do offer gift wrapping for a small additional fee. You can select gift wrap and add a custom message during the checkout process.